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Summarize this week's support tickets

The top issues by volume, the change against last week and two example tickets for each.

  • On a schedule: Every Monday at 8:00
Use in CuiarRun from your AI agent

What it does

The task

Read the conversations in Help Scout from the last 7 days. Group them by issue, count each group and compare the counts with the 7 days before. Give the median time to the first reply and the number of conversations that are still open. Write a report of at most 400 words with the top top n issues, the change against last week and two conversation links for each. Add it to the Google Doc doc url under a heading with the date.

  • It works in Help Scout and Google Docs, in the workspace you pick, and signs in with passwords from your Cuiar vault.
  • As a routine it runs every Monday at 8:00 (cron 0 8 * * 1).

What you give it

BlankWhat to giveExample
top nHow many issues to show5
doc urlThe Google Doc for the weekly reportshttps://docs.google.com/document/d/1WeeklySupport

What you get back

An example run with the example values above. Your run uses your own data.

Support, 26 Oct to 1 Nov: 412 conversations (up 9%)

Median first reply: 2 h 40 min (was 3 h 10 min). Still open: 37

Top issues

1. CSV export times out: 64 (was 12). #4521, #4588

2. Login link expired: 51 (was 58). #4502, #4610

3. Refund requests: 38 (was 38). #4533, #4571

4. Android app crashes on start: 29 (new). #4599, #4617

5. Invoice address change: 22 (was 15). #4540, #4602

Added to "Weekly support report" under 2 Nov 2026.

Run it in Cuiar

  1. 01

    Open it

    Click Use in Cuiar on this page. The side panel opens with the task in the composer.

  2. 02

    Fill in 2 blanks

    Type top n and doc url. Tab moves to the next blank.

  3. 03

    Run it, then repeat it

    Run sends it once. To run it every Monday at 8:00, make a routine on cuiar.com/routines or with the CLI below.

As a routine, from the terminal

cuiar routines create "Summarize this week's support tickets" --schedule "0 8 * * 1" --time-zone Europe/Berlin \
  "Read the conversations in Help Scout from the last 7 days. Group them by issue, count each group and compare the counts with the 7 days before. Give the median time to the first reply and the number of conversations that are still open. Write a report of at most 400 words with the top 5 issues, the change against last week and two conversation links for each. Add it to the Google Doc https://docs.google.com/document/d/1WeeklySupport under a heading with the date."

Run it from your AI agent

Claude Code, Codex, Cursor and other MCP clients reach Cuiar at https://mcp.cuiar.com/mcp. Add the server one time, then ask for the task in plain words, or call create_routine yourself.

1. Add Cuiar to Claude Code

claude mcp add --transport http cuiar https://mcp.cuiar.com/mcp

2. Ask your agent

Use the Cuiar tool create_routine to run my "Summarize this week's support tickets" template with top n = 5; doc url = https://docs.google.com/document/d/1WeeklySupport.

Setup for other agents: AI agents.

The tool call

{
  "name": "create_routine",
  "arguments": {
    "name": "Summarize this week's support tickets",
    "task": "Read the conversations in Help Scout from the last 7 days. Group them by issue, count each group and compare the counts with the 7 days before. Give the median time to the first reply and the number of conversations that are still open. Write a report of at most 400 words with the top 5 issues, the change against last week and two conversation links for each. Add it to the Google Doc https://docs.google.com/document/d/1WeeklySupport under a heading with the date.",
    "schedule": "0 8 * * 1",
    "time_zone": "Europe/Berlin"
  }
}

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