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Draft replies to new support tickets

An answer from your help center, with links, as an internal note.

  • On an event: When a new ticket arrives in Zendesk
  • Asks you first
Use in CuiarRun from your AI agent

What it does

The task

Read the new ticket in Zendesk. Search our help center at help center url, our Notion wiki and the solved tickets for the answer. Write a reply as an internal note, with links to the articles that you used. When the answer is not there, add the tag needs-human. Ask me before you send a public reply.

  • It works in Zendesk and Notion, in the workspace you pick, and signs in with passwords from your Cuiar vault.
  • A routine checks every 15 minutes and acts on what is new: when a new ticket arrives in Zendesk.
  • It stops for your approval before it sends, posts, pays, books or changes a record.

What you give it

BlankWhat to giveExample
help center urlThe address of your public help centerhttps://help.brightleaf.app

What you get back

An example run with the example values above. Your run uses your own data.

Ticket #8812: "Charged twice for the annual plan"

Internal note added:

"Hi Ana, I am sorry about the double charge. I see two payments of 240 USD on 2 Nov.

We will refund the second payment today. The money is back on your card in 5 to 10 days."

Sources: help.brightleaf.app/refunds, solved ticket #7720

Note: a billing admin must make the refund.

Waiting for your approval to send the public reply.

Run it in Cuiar

  1. 01

    Open it

    Click Use in Cuiar on this page. The side panel opens with the task in the composer.

  2. 02

    Fill in the blank

    Type help center url. Tab moves to the next blank.

  3. 03

    Run it, then repeat it

    Run sends it once. To run it when a new ticket arrives in Zendesk, make a routine on cuiar.com/routines or with the CLI below.

As a routine, from the terminal

cuiar routines create "Draft replies to new support tickets" --schedule "*/15 * * * *" --time-zone Europe/Berlin \
  "Read the new ticket in Zendesk. Search our help center at https://help.brightleaf.app, our Notion wiki and the solved tickets for the answer. Write a reply as an internal note, with links to the articles that you used. When the answer is not there, add the tag needs-human. Ask me before you send a public reply."

Run it from your AI agent

Claude Code, Codex, Cursor and other MCP clients reach Cuiar at https://mcp.cuiar.com/mcp. Add the server one time, then ask for the task in plain words, or call create_routine yourself.

1. Add Cuiar to Claude Code

claude mcp add --transport http cuiar https://mcp.cuiar.com/mcp

2. Ask your agent

Use the Cuiar tool create_routine to run my "Draft replies to new support tickets" template with help center url = https://help.brightleaf.app.

Setup for other agents: AI agents.

The tool call

{
  "name": "create_routine",
  "arguments": {
    "name": "Draft replies to new support tickets",
    "task": "Read the new ticket in Zendesk. Search our help center at https://help.brightleaf.app, our Notion wiki and the solved tickets for the answer. Write a reply as an internal note, with links to the articles that you used. When the answer is not there, add the tag needs-human. Ask me before you send a public reply.",
    "schedule": "*/15 * * * *",
    "time_zone": "Europe/Berlin"
  }
}

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