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Report a missing or damaged order

The tracking facts, the store's policy and a clear claim, sent after your approval.

  • You start it: When you start it
  • Asks you first
Use in CuiarRun from your AI agent

What it does

The task

Find the order for item in my Gmail, and read the tracking history on the carrier site. Read the store's policy for missing and damaged parcels. Write a short claim with the order number, the tracking facts and what I ask for: request. When the item is damaged, attach my photos from photo folder. Ask me before you send the claim through the store's contact form or chat. Send me the case number and the date by which the store must answer.

  • It works in Gmail, any online store and any carrier site, in the workspace you pick, and signs in with passwords from your Cuiar vault.
  • It runs once, when you start it.
  • It stops for your approval before it sends, posts, pays, books or changes a record.

What you give it

BlankWhat to giveExample
itemThe item and the order numberBrightline desk lamp, order BH-66120
requestWhat you want: a new item or a refundA new lamp, or a full refund if it is out of stock
photo folderA Google Drive folder with photos, for damage onlyClaims/Lamp

What you get back

An example run with the example values above. Your run uses your own data.

Order BH-66120, Brightline desk lamp, 49.90 EUR

Tracking: delivered 24 Oct at 13:12, 'left at the front door', no signature, no photo

Policy: report within 14 days. The store sends a new item or refunds after a check with the carrier.

Claim: the lamp did not arrive. You ask for a new lamp, or a full refund if it is out of stock.

Sent through the contact form after your approval at 11:20

Case number: BH-CS-90418. The store answers within 2 working days.

Run it in Cuiar

  1. 01

    Open it

    Click Use in Cuiar on this page. The side panel opens with the task in the composer.

  2. 02

    Fill in 3 blanks

    Type item, request and photo folder. Tab moves to the next blank.

  3. 03

    Run it

    Run sends it to the agent. Follow each step in the panel, and stop it at any time.

From the terminal

cuiar exec "Find the order for Brightline desk lamp, order BH-66120 in my Gmail, and read the tracking history on the carrier site. Read the store's policy for missing and damaged parcels. Write a short claim with the order number, the tracking facts and what I ask for: A new lamp, or a full refund if it is out of stock. When the item is damaged, attach my photos from Claims/Lamp. Ask me before you send the claim through the store's contact form or chat. Send me the case number and the date by which the store must answer."

Run it from your AI agent

Claude Code, Codex, Cursor and other MCP clients reach Cuiar at https://mcp.cuiar.com/mcp. Add the server one time, then ask for the task in plain words, or call run_task yourself.

1. Add Cuiar to Claude Code

claude mcp add --transport http cuiar https://mcp.cuiar.com/mcp

2. Ask your agent

Use the Cuiar tool run_task to run my "Report a missing or damaged order" template with item = Brightline desk lamp, order BH-66120; request = A new lamp, or a full refund if it is out of stock; photo folder = Claims/Lamp.

Setup for other agents: AI agents.

The tool call

{
  "name": "run_task",
  "arguments": {
    "task": "Find the order for Brightline desk lamp, order BH-66120 in my Gmail, and read the tracking history on the carrier site. Read the store's policy for missing and damaged parcels. Write a short claim with the order number, the tracking facts and what I ask for: A new lamp, or a full refund if it is out of stock. When the item is damaged, attach my photos from Claims/Lamp. Ask me before you send the claim through the store's contact form or chat. Send me the case number and the date by which the store must answer."
  }
}

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